Terms & Conditions

general

These Terms and Conditions shall apply to the sale of the cakes by the Seller (“Reves Sucres Limited”) to you (“the Buyer”) to the exclusion of all other terms and conditions referred except where the Seller has agreed to such variation in writing and by way of signature. By ordering you agree to be legally bound by these Terms and Conditions and accept that these Conditions may be modified or amended and posted on this website from time to time.

order timings

Please place your order at least 3 days prior to your order being needed. For any last minute or late orders, please use the contact form to discuss the order directly with the Seller. The Seller retains the right not to accept last minute / late orders.

product information

The images on the website are examples of our cakes. All our cakes are hand made and therefore each cake is unique and may slightly vary from the website image. Due to the edible nature of our cakes, colours are approximate.

allergies & dietary requirements

Please discuss any allergies or special dietary requirements with the Seller’s representative before making payment. Allergens are displayed in the description of each cake.

payments & refunds

Payment is required in advance when the Buyer places the order. Refunds will not be processed 3 days prior to the Buyer’s collection date.

Cancellation

Full payment is required if the order is cancelled within 3 days of the collection.

collections

A time will be agreed with the Buyer three days prior to the collection date. If the Buyer does not arrive at the time agreed, the Seller cannot guarantee to be available.If the Buyer collects the cakes, the Seller cannot accept responsibility for the cake once it has left the Seller’s premises. It is best to travel with the cake in the boot of a car and to drive slowly and carefully.

The cakes must not be kept in a warm car. The cakes must remain flat – if it is on a seat or on somebody’s lap it is unlikely to be flat and may get damaged.

Collection times are Tuesday to Saturday 12.00pm to 6.00pm.

delivery

Upon request and subject to an additional charge, the Seller may arrange a delivery of the cakes to the Buyer, within inner London, via a third party courier company. For deliveries, the Seller and the Buyer need to agree on the time range. The Seller can not guarantee the cakes to be delivered at an exact timing.

If the Buyer requires delivery, the Seller must be informed in writing prior to placing the order via the Contact form. The delivery fee must be paid in advance and can not be refunded more than 3 days prior to the delivery date.

storage & shelf life

Unless otherwise stated, the cakes need to be stored in the fridge until 15 minutes prior to your cake being needed. Cakes need to be consumed within 24 hours.

damages

Once the cakes have been collected, the Seller does not accept any responsibility for damages incurred once the cakes have left the Seller’s premises.

photography

Photos on this website are the property of Reves Sucres Limited and are not to be used without written consent.

Collections & deliveries

Orders can be collected from Fulham, Southwest London or delivered to your preferred address within central London via an external courier service for an additional fee.

Opening times are from Tuesday to Saturday, 11.30am to 6.00pm and Sundays, 10.00am to 12.00pm.

Payments & refunds

Please note that full payment is required upfront to confirm your order. If you wish to cancel, the following applies:

For Celebration Cakes and events, cancellations are 100% refundable if made at least 7 days prior to the collection date. Otherwise, the order is fully chargeable.

For all other cakes, cancellations are 100% refundable if made at least 3 days prior to the collection date. Otherwise, the order is fully chargeable.